FAQ

How do I submit my design? 

We are so excited that you are now able to upload your artwork during the order process! You will be instructed to upload your file/design during the order process.

How do I upload my design onto a computer?
Snap a photo of your design using your camera phone and then send it to your own email. After opening and viewing the picture you've attached to your email use the option: “Save As” in order to save the file onto your computer’s Hard Drive. Another option is to connect your phone (or a digital camera) to a computer with a USB cable and upload the pictures. 

You will be instructed to upload your file/design during the order process.

If you have neither a camera phone nor a digital camera, it would be necessary to scan the artwork with a scanner attached to a computer and upload it.

What is your Jewelry made of?
Our silver option is made of 925 sterling silver, and our gold option is made of 24k gold-plated Sterling Silver.

Can you engrave something on the back?
Yes, we currently offer on option for engraving on the back for an additional cost.

Can I send my piece back if I don't like it?
Due to the custom nature of our product we do not offer refunds or exchanges. However we want you to be 100% happy with your product so please send us an email and we can see what we can do.

How long does it usually take for me to get my jewelry?
Our Production process should not take more than 10-14 Business Days + Shipping Time which will vary, depending on your location in relation to Utah.

Do you ship internationally?
Yes, we ship worldwide.

What is your privacy policy?
Tallulah & Gray does not share, sell or trade any customer information with any 3rd party.

How is my order packaged?
Each Order is shipped in a jewelry box and ready for gifting.

Can I add a charm to an existing bracelet?
Yes! Our charms can be taken on or off any bracelet (unless otherwise stated) and you can easily add a charm or other beads/ spacers to your piece as you wish.

Will this jewelry tarnish?
Like any other jewelry, our jewelry if not maintained, can tarnish.

What is the best way to care for my jewelry? 
Always store each piece separately.

Do not wear your jewelry immediately after applying beauty products such as perfume, hairspray or deodorant before wearing your jewelry as certain chemicals in these products may damage the finish.

Always remove your jewelry before swimming, bathing, doing household chores or using abrasive cleaners.

If your jewelry requires further cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Never use jewelry cleaner. Jewelry cleaners are too harsh and may contain abrasives. We recommend using a polishing cloth.

Make sure your jewelry is completely dry before storing.